If you're having trouble logging into your FileInvite account, try the troubleshooting steps below.
🔗 1. Confirm You're Using the Correct Login URL
Your login URL is determined by the region your account was created in and your subscription type.
APAC Users:
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Free, Pro, or Multi plans: https://app.fileinvite.com
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Business or Enterprise plans:
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Or your company-specific URL, typically in the format:
[company].fileinvite.comor[company].au.fileinvite.com
USA Users:
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Accounts created after August 11, 2022:
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Or your company-specific URL:
[company].fileinvite.comor[company].us.fileinvite.com
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Accounts created on or before August 11, 2022:
UK Users:
Rest of the World:
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Or your company-specific URL:
[company].fileinvite.comor[company].app.fileinvite.com
✅ Tip: Bookmark your login page for easier access in the future.
🧠 2. Avoid Auto-Complete Issues
Type both your email address and password manually instead of relying on auto-complete or saved credentials from a password manager.
🧹 3. Clear Browser Cache and Cookies
Your browser may store outdated or corrupted data that can affect access. Choose your browser below to learn how to clear it:
🌐 4. Check VPN, Firewall, or ISP Restrictions
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Corporate networks or VPNs may block or interfere with login access. Try disconnecting from the VPN or switching networks.
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If you're still unable to connect, contact your Internet Service Provider (ISP) to ensure FileInvite is not being blocked.
🔄 5. Reset Your Password as a Last Resort
Use the correct regional reset link based on your account’s origin:
APAC Users:
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Free, Pro, or Multi plans: https://app.fileinvite.com/password/reset
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Business or Enterprise plans: http://au.fileinvite.com/password/reset
USA Users:
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After Aug 11, 2022: https://us.fileinvite.com/password/reset
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On or before Aug 11, 2022: https://app.fileinvite.com/password/reset
UK Users:
Rest of the World:
If you’re still unable to access your account after trying these steps, please contact our Support Team for further assistance.