Managing Returned Documents
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      Download an Original Copy of an Uploaded File

      How to download a single file as it's originally uploaded format.

      You've had your client return their files and now you want to access them. In this guide we will show you how to download the original file that was uploaded, rather than a PDF version that our system creates a copy of. 

      See our other guides on other File Accessing Methods

      • Access a PDF copy of an individual file here

      • Download all files from an Invite as a ZIP folder here

      • Download all PDF converted files from an Invite into a collated Single PDF here

      See in this guide how to

      • Download the File Immediately

      • Download the File through the built in Preview Window

      1. Navigate to the existing Invite from your FileInvite Dashboard

      • Select Invites from the sidebar of your screen and click Sent Invites

      • Select the relevant Invite from the listing of invites

       

      2. Select the Requests tab to see the Requests

       

      3. Click anywhere on the row that represents the Request you'd like to reveal files for.

       

      4. Click the Magnifying Glass button to view the file in the Preview Window

       

      Optionally

      • Click the PDF button to download the PDF copy of the file

      • Click the Download button to download the original copy of the file

       

      Note: Different browsers will behave differently at this step, the file will either automatically download, or another window will open where a download button will allow you to save the file to your computer.

      🛠️ Troubleshooting: Problems Downloading or Collating Files

      If you're experiencing issues when downloading or collating a file you or your client added to an invite, here are a few key things to check:

      ⚠️ File Compatibility

      • Our PDF conversion service does not support encrypted or password-protected files, and may not work properly for certain .xlsx spreadsheets or large files.

      • If this applies to your situation, we recommend downloading the original copy of the file instead.

      📂 Missing Files

      If you expected to see a file uploaded by your client, but it's missing:

      1. Check your client's Client Portal to confirm whether the file was uploaded:
        🔗 How to access a client’s portal

      2. Look under the specific request to see if the file appears there.

      3. If it's not visible, ask your client to upload it again and remind them to click the “Submit” button — files will only become available to you once submitted.

      📦 Collate and Download Limitations

      • The Collate File and Download All as ZIP features may not work for invites containing more than 30 uploaded files.

      • As an alternative, consider integrating with your preferred cloud storage service to collect files directly there. Learn more in our Cloud Integration Guide.

      🕒 Device Time Settings

      • Ensure your device's time and date settings are correct — mismatched system time can interfere with file downloads.

      🧹 Clear Browser Cache and Cookies

      Clearing cache and cookies can resolve many download and access issues. Follow the steps for your browser below:

      After clearing your cache and cookies, try the action again.

      If problems persist after these steps, feel free to contact support for further assistance.

       

      🎉Success! You can now browse and edit the files as necessary on your own machine! 🎉